Responsible Gambling Policy

Identifying Problem Gambling

Regular checks are the key to successfully identifying problems at an early stage. 1win offers Indian gamers to periodically take a test, answering the following questions:

1. Do you spend all your free time in the casino?
2. Do you increase the bet amount with each game?
3. Do you hide your gambling from friends or relatives?
4. Has your reputation and relationships with colleagues deteriorated?
5. Have you started experiencing financial difficulties?
6. Have you had to borrow money for bets?
7. If you lose, do you try to win it back at any cost?
8. Have you tried to control the game, but you failed?

If the number of positive answers exceeds 2, this may indicate the beginning of the development of addiction. In this case, the player should contact a specialized institution to receive a full examination and appropriate treatment.

Tips for Maintaining Control

It is the player’s responsibility to ensure that their gambling does not get out of control. 1win India offers some tips that users can follow:

• Don’t consider gambling as a way to earn money or solve financial problems;
• Bet for fun and new experiences;
• Set a budget before you start playing that you can spend on bets;
• Learn all the rules of the game, be aware of the different types of games, bets, and odds;
• Don’t use tricks from the Internet that guarantee winning;
• Use a deposit limit per day, week, or month to better control your spending;
• Set a limit on screen time on your device;
• Find a hobby and spend more time with friends or family;
• Never visit a gambling site while intoxicated;
• If you lose, don’t try to win back at any cost.

Self-Exclusion

Sometimes, stopping playing can be the best cure for gambling addiction. 1win India has a self-exclusion service that blocks the user’s profile. To activate it, the gamer must contact customer support and set a period of 1 month to 1 year. During this period, they will not be able to place bets or make financial transactions. In order for the blocking period to pass as effectively as possible, gamers should know the following rules:

• Before activating self-exclusion, the user must withdraw all funds from the account;
• During the blocking, the company will not send advertising notifications;
• The player is prohibited from creating a second account during self-exclusion;
• If the user registers on another gaming site and incurs losses, 1win India will not be held liable for this;
• For security reasons, the company will not remove the blocking ahead of time;
• After the end of self-exclusion, the user can either return to the game or delete the account forever.

Educational and Helpful Resources

In order to avoid gambling addiction, a user needs to know as much as possible about the problem and self-help tools. However, if a gamer has already encountered problem gambling, then they should get professional advice and appropriate treatment. There are a number of organizations in India that serve as educational resources and also offer free and anonymous help:

• NIMHANS (National Institute of Mental Health and Neuro Sciences);
• Trucare Trust Rehab Centres;
• Gamblers Anonymous India;
• Nasha Mukti Helpline;
• Gambling Therapy / Hope Care India.